Return? We don't make it difficult!
Still not satisfied with your product? Is it broken or does it not fit your scooter? That's annoying! And we're going to do something about that, promise. After all, you can expect something from us.
ATTENTION! Do you want to return because of a damaged delivery? Please contact customer service first! Click here for more information.
If you want to return something, the costs for the return are for your own account. The costs that you may have paid to us for sending will be refunded if you return all products in your order. So if you return part of your order and the total value of the product(s) held is below € 75,-, the right to free shipping will expire and we will still charge it. When it comes to warranty, you may be eligible for a reimbursement of the shipping costs of the return, in consultation with customer service.
Step 1 - Return online (click)
Step 2 - Return package
Step 3 - Money back / new product
- Return within 14 days of receiving your order
- Costs for the return shipment are for your own account (costs approx € 7,25 at PostNL)
- There is a depreciation rule for tried products, damaged products products
- The product must be in original packaging, without damage / contamination to the packaging
- Some products (including CDIs) are excluded from the right of return, see the general terms and conditions. (Article 6 - Right of withdrawal)
Step-by-step plan for the return
- Pack your product well, use filling material such as old newspapers.
- Indicate on the packing slip which parts you are returning
- Put the products you want to return in a suitable box and enclose the packing slip so that we know who the return is from
- Register your return online via this link: Register return online
- Send your package to us and Save the proof of delivery!
If you want to return something, it is useful that we know about it in advance and we therefore request that you do it through our return procedure. Then send your return shipment fully prepaid to:
Kieler Bocht 69 1
9723 JA Groningen
In all cases, always enclose the packing slip we sent with you in the box. Lost packing slip? Then print the invoice and send it along. We cannot process your return without a packing slip / invoice in the box.
Would you like to bring the return shipment or come and exchange products with us? Please contact us beforehand.
Processing your return
We aim to process your return within 5 working days of receipt. We will hereby inform you of the status. In the event of a refund, we will refund the purchase amount to the same account. We make refunds within 14 days of receipt of your shipment, usually earlier. In case of an exchange, we will send the other products and keep you informed of the new shipment.
When money back?
If it has been agreed that an amount will be refunded, we will arrange this within 2 working days after checking the product. When the money is actually back in your own account depends on your own bank and the time of processing. As a rule, the money is back in your account within 2 to 3 working days, after we have requested the credit from our payment provider 'Mollie'. This is in the case of a bank transfer or payment via iDeal. If you pay afterwards (via Klarna), Klarna will refund the money to your account within a few working days. If you have not yet paid the invoice at Klarna, and the payment term has not yet expired, we will remove the invoice and you do not have to pay. You do have to pay the costs for the return, so it is possible that the bill will be adjusted. Via Paypal the money will be in your Paypal account within a few minutes (after processing by us). If we have requested a credit, you will receive a credit note for your own administration by e-mail.
What will I get refunded?
The costs for returning are for your own account. You can choose whether you return it with DPD, PostNL or another carrier, but whatever is easiest for you.
Suppose you have bought a battery from €23.98 and you have thereby paid €5.95 shipping costs for a DPD collection point and you want to return this order. In this case you have paid us (23.98+5.95=) €29.93 .
We will then pay you the purchase price (€23.98 ) + shipping costs (€5.95) back. In this case (€23.98+€5.95=) €29.93.
The shipping costs that we reimburse to the maximum are those of the cheapest shipping method . With us that is DPD Collection Point (€ 5.95). If you have chosen a different (more expensive) shipping method, we will not reimburse the additional cost. We therefore always only reimburse the €5.95
Tried products / depreciation
If a product has been tried out and this has caused more damage than necessary, or the product is no longer complete, you must reimburse this use. Depending on the type of damage / consumption, we provide a definitive answer. There is also a reduction in value if the product has been damaged during transport to us. Always ensure good packaging!
Term of return
As a consumer you have the right to return your product within 14 days of receipt of the product. The term of right of return therefore only starts when you have received the shipment and not when you have ordered it. If you have registered the return (within 14 days after receipt of the product) you have another 14 days to return it. You must therefore report the return within 14 days of receipt of the shipment.
Did you receive a product that was damaged upon delivery? Take pictures of this immediately and send it to customer service within 8 hours after receipt of the shipment. Do this before simply returning anything. In the event of damage, we can provide a label for return in consultation with customer service so that you do not have to incur any costs for the return. This is always first in consultation with customer service. If you return something without a label provided by us, we cannot reimburse the costs for the return! To prevent this, you must provide photos in advance on which the damage is clearly visible. Do this within 8 hours of receiving the shipment. The damage must be clearly visible in the photos, as must the packaging of the shipment. This is proof for us and the carrier that the product has been delivered in this way and so we can recover the damage from the carrier.