General Terms and Conditions Allesvoorscooters.nl / scoot-parts.com
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; Distance contract: an agreement whereby in the context of a system for distance selling of products and/or services organized by the entrepreneur, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication; Technique for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur meeting in the same room at the same time; view the distance contract;Day: calendar day;Duration transaction: an over distance contract with regard to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time; Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him. , in a way that allows future consultation and unaltered reproduction of the stored information.
Article 2 – Identity of the entrepreneur
Company name: Scooter parts Allesvoorscooters.nl / scoot-parts.com
Chamber of Commerce number: 02095235
Address: Kieler Bocht 69 1, 9723 JA Groningen (visit by appointment)
Phone number: +31 (0)85 40 11 697 (Tuesday, Thursday and Friday between 10:00 and 14:00)
E-mail address: Contact form (or email@example.com)
VAT identification number: NL/001443575/B78
Article 3 - Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer. notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and the consumer can always invoke the applicable provision that is most favorable to him in the event of conflicting general terms and conditions.
Article 4 - The offer
If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular: the price including taxes; the possible costs of delivery; the manner in which the agreement will be concluded and which actions are required for this; whether or not the right of withdrawal is applicable; the method of payment, delivery or performance of the agreement; the period for accepting the offer or the period for making the price unconditional; the amount of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the basic rate; if the agreement is archived after its conclusion, how it can be consulted by the consumer; can become aware of unintended acts, as well as the way in which he can rectify these before the agreement is concluded; the possible languages in which, in addition to Dutch the agreement can be concluded; the codes of conduct to which the entrepreneur has subjected and the way in which the consumer can consult these codes of conduct electronically; and the minimum duration of the distance contract in the event of an agreement that extends to continuous or periodic delivery of products or services. Images can always deviate, without this being specifically indicated in the description. So if you want to be sure whether a product meets your needs, read the description and if in doubt, always contact us so that disappointments can be avoided.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated conditions. If the consumer has accepted the offer electronically, the entrepreneur immediately confirms electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons, or to attach special conditions to the execution. The entrepreneur will provide the consumer with the product or service. enclose the following information, in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable data carrier: a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing after-sales service and guarantees;
d. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph only applies to the first delivery.
Article 6a - Right of withdrawal upon delivery of products
1. When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during seven working days. This period starts on the day after receipt of the product by or on behalf of the consumer.
2. During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. When purchasing electronic products whose functioning cannot be checked from outside or where damage caused by misuse cannot be excluded from the right of return if they have been used. Products that fall under our range are;
When these products are unused, they naturally fall within the right of return. If the product has been connected, it is excluded from the right of return and the right to return expires. The assessment of a product is provided by our technical department. When we receive a product back that we believe has been used or connected, we will not reimburse the purchase price.
Article 6b - Right of withdrawal upon delivery of services
When providing services, the consumer has the option to dissolve the agreement without stating reasons during seven working days, starting on the day of entering into the agreement. To make use of his right of withdrawal, the consumer will refer to the information provided by the entrepreneur at the offer and/or reasonable and clear instructions provided at the latest upon delivery.
Article 7 - Costs in case of withdrawal
If the consumer makes use of his right of withdrawal, he will not exceed the costs of return and return and any administration costs. If the consumer has paid an amount, the entrepreneur will pay this amount as soon as possible, but no later than 30 days after the return. or revocation, refund.
Article 8 - Exclusion right of withdrawal
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement. Exclusion of the right of withdrawal is only possible for products: a) that have been created by the entrepreneur in accordance with the consumer's specifications;
b) which are clearly personal in nature;
c) which cannot be returned due to their nature;
d) which can spoil or age quickly;
e) whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f) for loose newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal.
h) used parts;
i) which are largely or wholly electrical;
Exclusion of the right of withdrawal is only possible for services: a) relating to accommodation, transport, restaurant business or leisure to be performed on a specific date or during a specific period;
b) the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;
c) regarding betting and lotteries.
Article 9 - The price
During the period of validity stated in the offer, the prices of the products and/or services offered are not increased, except for price changes as a result of changes in VAT rates. fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions. Price increases from 3 months after the conclusion of the agreement. the conclusion of the agreement is only permitted if the entrepreneur has stipulated this and: a) they are the result of legal regulations or provisions; or
b) the consumer has the right to cancel the agreement on the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
Article 10 - Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. A scheme offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert towards the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur towards the entrepreneur on the basis of the law and/or the distance contract.
Article 11 - Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the company. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order. In that case, the consumer has the right to dissolve the agreement without costs. days after dissolution, refund If delivery of an ordered product proves to be impossible, the entrepreneur will make every effort to make a replacement item available. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur. The risk of damage and/or loss of products rests with the consumer until the moment of delivery to the consumer, unless expressly agreed otherwise. If the consumer has ordered a wrong item, this can be of course be returned. When returning in this case, the consumer is liable for the costs of the return, any costs for sending another product will have to be paid again by the consumer.
Article 12 - Duration transactions
The consumer can terminate an agreement that has been entered into for an indefinite period of time with due observance of the agreed cancellation rules and a notice period of no more than one month. An agreement that has been entered into for a definite period has a maximum term of two years. If it has been agreed that the distance contract will be extended if the consumer is silent, the agreement will be continued as an agreement for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.
Article 13 - Payment
Insofar as not agreed later, the amounts owed by the consumer must be paid within fourteen days after delivery of the good or, in the case of an agreement to provide a service, within 14 days after issue of the documents relating to this agreement. the sale of products to consumers may never stipulate an advance payment of more than 50% in general terms and conditions. When advance payment is stipulated, the consumer cannot assert any rights with regard to the execution of the relevant order or service(s), before the stipulated advance payment has been made. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
Article 14 - Complaints procedure
The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects. Complaints submitted will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will answer within the period of 14 days with a notification of receipt and an indication when the consumer can expect a more detailed answer.
Article 15 - Additional or different provisions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Allesvoorscooters.nl / scoot-parts.com - Last modification 09-03-2022